OriConnect

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Refund and Returns Policy

OriConnect is a trusted international visa consultancy and immigration company, specializing in student, work, business, and PR visas, along with HR and advisory services. We guide individuals and businesses with expert support for a smooth and successful journey abroad

Refunds & Returns Policy

OriConnect — Visa & Immigration Services

Last Updated: September 7, 2025

Introduction

At OriConnect, we provide trusted visa consultancy, immigration, student visa, work visa, and HR solutions. This Refunds & Returns Policy ensures clarity on refunds, cancellations, and your rights as our valued client.

Scope
  • Visa consultation & advisory services
  • Application preparation & submission
  • Immigration representation & appeals
  • Student & work visa assistance
  • HR placement & orientation
Key Principles
  • Refunds are case-by-case and follow this policy.
  • Government/third-party fees are non-refundable.
  • OriConnect service fees may be refunded depending on work already done.
  • All refund requests must be made in writing to our support team.
When Refunds Are Available
  1. Before work begins: Full refund minus third-party charges.
  2. After partial work: Prorated refund based on completed tasks.
  3. OriConnect error: Full or partial refund + corrective action.
  4. Duplicate payment: 100% refund after verification.
Non-Refundable Situations
  • Government, embassy, or test fees.
  • Visa refusals due to authority decision (unless OriConnect error).
  • False or incomplete documents provided by client.
  • Missed deadlines due to client inaction.
Refund Timelines
  • Acknowledgement: 3 business days
  • Decision: 7–14 business days
  • Payment processing: 7–21 business days
Requesting a Refund

Email us at support@oriconnect.co (CC: info@oriconnect.co, contact@oriconnect.co) with subject: Refund Request — [Your Name]. Please include:

  • Full name, date of birth, and contact number +48 726 171 146
  • Invoice/receipt number & payment proof
  • Reason for refund with evidence
  • Preferred refund method
Examples
Example A: Cancel before work → Full refund (minus third-party fees).
Example B: Visa refusal → Fees non-refundable unless OriConnect at fault.
Example C: OriConnect delay → Partial or full refund.
Contact Us

If you have questions about this policy:

This policy is designed for transparency. It does not replace your legal rights. For advice on consumer protection laws in your country, consult a qualified legal advisor.