OriConnect

Last updated: September 7, 2025

Introduction

OriConnect (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you interact with our website, services, and communications. By using our services or providing personal data to OriConnect, you agree to the collection and use of information in accordance with this policy.

Contact Details

• Email: contact@oriconnect.co, info@oriconnect.co, support@oriconnect.co
• Phone: +48 726 171 146
• Contact form: /contact-us

Information we collect

We may collect and process the following categories of personal data:

• Identity & contact data: name, date of birth, nationality, passport number, email, phone number, postal address.
• Application data: educational records, employment history, visa application documents, supporting documents (CV, certificates, IDs, translations).
• Payment information: billing address and payment transaction details (we do not store full card numbers on our servers; payments may be handled via third-party processors).
• Communications: messages, emails, recordings of phone/video consultations (where applicable and with consent), and notes created by our staff.
• Technical data: IP address, browser type, device identifiers, cookies and usage data from our website and analytics tools.
• Sensitive data: immigration case details and nationality information — in certain cases we may process special category data (e.g., health information) but only where necessary, with explicit consent and appropriate safeguards.

How we collect personal data

• Directly from you when you fill forms, submit documents, email us, call us, or meet us for consultations.
• From third parties you authorise (e.g., educational institutions, employers, testing agencies, translation services, payment providers).
• Automatically via our website (cookies, analytics).

Why we process your data (purposes & legal bases)

We process personal data for the following purposes and lawful bases:

• To provide services: preparing and submitting visa applications, immigration representation and related services (necessary for contract performance).
• To communicate: respond to inquiries, schedule appointments, provide updates (legitimate interest / contract).
• Payments: process and manage payments, invoices, refunds (contractual necessity).
• Compliance: meet legal, regulatory or contractual obligations (legal obligation).
• Marketing: with your consent we may send promotional offers and newsletters (consent; you may withdraw at any time).
• Improvement & analytics: website analytics and service improvement (legitimate interest).

Cookies & automated technologies

We use cookies and similar technologies to operate our website, analyse usage, and provide a better user experience. Cookies may be essential, functional, analytical or advertising-related. You can manage cookie preferences via your browser or any cookie consent tool we provide. Disabling non-essential cookies may reduce certain site functionality.

Third-party sharing & processors

We may share personal data with:

• Government agencies, embassies and visa authorities for processing applications.
• Payment processors and banks to handle transactions.
• Translation, courier, testing and verification providers when required to process your application.
• Professional advisors, legal counsel and auditors where needed to provide services.
• Analytics and hosting providers (e.g., website host, analytics tools).

We require third-party processors to maintain appropriate security and only process data per our instructions.

International transfers

Because OriConnect operates internationally, your personal data may be transferred to, stored or processed in jurisdictions outside your country. When we transfer personal data to countries without an adequacy decision, we implement safeguards such as standard contractual clauses, appropriate contractual protections, or obtain your consent where required by law.

Data retention

We retain personal information only as long as necessary to fulfil the purposes listed above, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:

• Active client files: as long as the client relationship exists and for at least 5 years afterward unless otherwise required or allowed by law.
• Financial and billing records: retained for at least the legally required period for tax and accounting (usually 6–7 years depending on jurisdiction).
• Marketing data: until you opt-out or withdraw consent.

Your rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access: request a copy of personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request erasure of personal data where we have no lawful basis to retain it.
• Portability: request a machine-readable copy of data you provided to us.
• Restriction: request restriction of processing in certain circumstances.
• Object: object to processing based on legitimate interests (you may still be required to receive essential communications related to your application).
• Withdraw consent: where processing is based on consent you may withdraw it at any time (this will not affect processing already lawfully carried out).

To exercise any of these rights, contact us at info@oriconnect.co or use our contact form. We may need to verify your identity before responding. We will respond within applicable legal timeframes.

Marketing & opt-out

Where you have consented to receive marketing communications, you can opt out at any time by clicking the unsubscribe link in emails or by contacting support@oriconnect.co. We will process unsubscribe requests promptly.

Security

We implement reasonable technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration, or destruction. These measures include encryption for data in transit, secure servers, access controls, and staff training. However, no method of transmission or storage is 100% secure — if you suspect a data breach affecting your personal information, contact us immediately at contact@oriconnect.co.

Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child without appropriate consent, please contact us and we will take steps to delete such data.

Data breaches

In the unlikely event of a data breach that presents a risk to your rights and freedoms, we will notify affected individuals and the relevant supervisory authority as required by applicable law.

Links to other websites

Our website may contain links to third-party websites. This Privacy Policy applies only to data collected by OriConnect. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will post the updated policy on our website and update the “Last updated” date. Material changes will be communicated via our usual channels.

International users

If you are located outside the country in which OriConnect operates, please be aware that your information may be transferred to, stored, and processed in countries where our servers or service providers operate. By providing information, you consent to such transfers.

How to contact us

If you have any questions about this policy or our privacy practices, or if you wish to exercise your rights, please contact our Data Protection Officer / support team:

• Email: info@oriconnect.co, support@oriconnect.co, contact@oriconnect.co
• Phone: +48 726 171 146
• Contact form: /contact-us

Complaints

If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection supervisory authority in your jurisdiction. We will cooperate with any regulator to resolve complaints.

This Privacy Policy is provided for information only and does not constitute legal advice. For advice specific to your circumstances or jurisdiction, please consult a qualified legal professional.